Terms and Conditions for online orders

These terms and conditions will apply to all transactions placed online with Katie Bell Design. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to the following terms and conditions:

Orders

We are pleased to accept orders by online transaction via secure server.

If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

 

Shipping

With the exception of velvet cushions (which are make to order) and providing your items are in stock we will aim to deliver your order within 7-10 working days of the receipt of your order. In the event that we are unable to achieve this, we will email you with an expected delivery date or the option to cancel your order. For shorter delivery times or international shipping options, please contact hello@katiebell.co.uk.

The delivery of your order will be sent to the address indicated on your order.

Returns and Exchanges

We hope you love your purchase but in the event that you are not happy, Katie Bell Design will exchange or refund products (excluding postage charges) provided you notify us by email within 48 hours of receipt. And items are returned to us within 14 days of delivery, in the original packaging and in fully re-saleable condition.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


You are responsible for returning any unwanted goods to us. The item/s must be returned in the condition in which they were received – unused and undamaged and in their original packaging. We will not refund any goods that arrive back to us in any other condition than in which they were received.

To return your product please post back to:

Katie Bell Design
10 Victoria Close, Weybridge, Surrey KT13 9QJ


Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. It is always in the customer’s interest to retain proof of postage as they are responsible for the goods until they are returned to Katie Bell Design premises.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending where you live, the time it make take for your exchanged product (and if it’s in stock) to reach you, may vary.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Products, Prices and Content

All product listed on my online store for sale within the UK are shown in pound sterling.

For International purchase enquiries please email directly for prices in other currencies. 

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site or other printed matter by Katie Bell Design is not regarded to be authoritative or certified as the best practice and is only considered to be useful. All information on our web site is updated regularly.

 

We reserve the right to alter our prices and specifications without notice.

Comments and Complaints

If you wish to comment or complain about any part of your dealings with Katie Bell Design please email us at hello@katiebell.co.uk 

We will aim to reply within five working days of receipt.

Security

We would like you to be confident about ordering online. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright © Katie Bell Design

The contents of this site and other publications from Katie Bell Design are owned or licensed to Katie Bell Design or are used with permission by the owner. Reproduction is strictly by permission only.

Design, Copyright & Intellectual Property

All illustrations are originated by Katie Bell.

All graphical elements on all Katie Bell’s products are protected by copyright which are owned by Katie Bell Design.

Force Majeur
We do not take responsibility for any event that is outside our control, nor for any consequential loss arising from such an event.

Entire Agreement
This agreement supersedes any prior agreements or arrangements which have subsisted between us. We reserve the right to change any of the terms and conditions at any time.

 

Wholesale Term & Conditions Only

Definitions

The term "Company" shall mean Katie Bell Design or any of its associated web sites or representatives. The term "Customer" shall mean any person, firm or company who purchases goods or services from the Company. 

Conditions

These conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods or services by the Company. These conditions supersede any terms and conditions contained in any Customer's order unless otherwise agreed in writing by the Company. 

Published Prices

Orders placed will be charged at prices current at the time of delivery. 

Orders

Orders placed via email will be automatically downloaded periodically during the business day (Mon-Fri) these will then be processed and dispatched, subject to stock availability, any non or out of stock items will be advised via email and placed on back order with our supplier unless cancelled by the customer via email notification to ourselves. Goods dispatched will be confirmed via an invoice consigned with the actual stock delivery to the customer. Minimum order value is £150. With the exception of velvet cushions, where the minimum order is a quantity of 5 standard sized, or 3 large cushions. 


Out of Stock Items

In the unlikely event of products not being available for dispatch, the company will notify the customer via email and they shall have the right to cancel or change their order accordingly.

Faulty Items

Our liability in respect of any defect in the goods supplied or for any loss, injury (unless, except in the case of a sale not within United Kingdom, caused by negligence as defined in the Unfair Contract Terms Act 1977), or damage attributable thereto is limited to making good by replacement, or repair, such defects which under proper use and storage and excluding fair wear and tear, appear therein and arises solely from our or our suppliers’ faulty design materials installation or workmanship within such period as is given to us by our suppliers, or if none within such period of within such period of three months after such goods have been delivered in any event, our liability hereunder shall be limited to the price of the faulty goods delivered excluding the cost of packaging freight and return to us.

Retention of Title and Risk

The risk in the goods shall pass to the Customer on delivery. Title to the goods shall remain vested in the Company after delivery until payment of all sums (whether arising out of this or any other contract) has been made in full to the Company. As long as title in the goods remains vested in the Company and the goods are in possession or under the control of the Customer, the following provisions will apply. The Customer may (unless otherwise notified in writing by the Company) use, sell or otherwise deal with the goods in the ordinary course of business. The Customer shall separately store and keep clearly identified the goods from other goods. The Company may at any time on giving prior notice, enter the premises of Customer for the purpose of inspecting and identifying the goods and the Customer irrevocably authorised the Company to enter upon its premises for that purpose. The Customer's powers above shall automatically cease if a receiver is appointed over any assets of the undertaking of the Customer or a winding up order is made against the Customer or the Customer goes into voluntary Liquidation (otherwise than for the purpose of reconstruction or amalgamation) or calls a meeting of, or makes any arrangement or composition with Creditors or commits any act of bankruptcy. Upon determination of the Customer's powers above the Customer shall place the goods at the disposal of the Company, who shall be entitled to enter upon any premises of the Customer for the purpose of removing goods from the premises (including severance from realty where necessary) If goods are returned or repossessed in accordance with the foregoing provisions the Company shall repay to the Customer any sums received from the Customer in part payment of the price of the goods up to a maximum amount equal to the current market value of the goods based on their condition at the time of return or repossession and after deducting all costs and expenses of the company in having the goods returned or repossessed and subject also to any right of set off the Company may have in respect of other sums owing by the Customer to the Company.
Any drawings, patterns and technical specifications supplied by us to you remain our property, whenever supplied to you. They shall be return upon request, including all copies thereof and shall be treated as confidential and shall not be disclosed to any other person or copied in any form except for the purposes of this contract and with our express authority in writing. We reserve the right to modify the goods from those shown in the drawing patterns and the specifications to a minor extent or impose upon us any liability whatsoever.
We will not indemnify you against any claim for infringement of letter patent, registered design, trademark copyright or similar industrial property right arising out of the use or sale of any goods supplied to you by us.
You shall not in any way copy or otherwise reproduce any goods supplied to you by us. 

Delivery

With the exception of velvet cushions (which are make to order) and providing your items are in stock we will aim to deliver your order within 7-10 working days of the receipt of your order. We cannot be held liable for any circumstances that prevent our nominated carriers from delivering these goods, that are outside of our control, once the consignment has left the companies premises and been accepted on the carriers manifest. 

Payment Terms 
Our standard credit terms are payment 7 days from receipt of goods/invoice. The Seller has the right to charge interest on invoices outstanding after 30 days at the rate of 3% above current base interest by First Direct.

Bank Transfer (BACS/Internet Banking): First Direct Bank: Sort Code 40 47 60 Account Number 51547887
We will allow 4 working days for the payment to be received in cleared funds after the due date. Any queries relating to your account need to be raised asap to hello@katiebelldesign.co.uk and we will respond to these as they are received. We do not accept delay in payment caused by queried invoice entries, returns awaiting credit or cancelled orders. We do not recognise or accept internally raised debit notes. Failure to adhere to the above payment terms will result in your account being placed on hold.
Nothing in these terms and conditions shall affect the statutory rights of the buyer in a “consumer” transaction.

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© Katie Bell 2018. All intellectual property rights are and will remain the property of Katie Bell Design. All infringements will be taken seriously.

UK: 07762 310 330